We are proud to offer high-quality products that promote well-being and joy. However, we understand that situations may arise where you need to make a return. Here is our return policy:

Return Period:

You have 30 days from the date of purchase to return the stickers.

Return Conditions:

• Stickers must be in their original condition, unused and undamaged.
• They must be returned in their original packaging.

Return Process:

• Email us at ursula.aragunde@gmail.com with your order number and the reason for the return.
• We will provide a return shipping label and necessary instructions.

Shipping Costs:

• If the return is due to our error (e.g., you received an incorrect or defective product), we will cover the return shipping costs.
• For other reasons, the customer will be responsible for return shipping costs.

Refunds:

• Once we receive and review the returned stickers, we will process your refund.
• The refund will be issued to your original payment method and may take up to 7 business days to reflect in your account.

Non-Refundable Products:

• Returns will not be accepted for personalized or limited edition products.

Exchanges:

• If you wish to exchange your stickers for a different design, follow the same return process and place a new order.

We are committed to ensuring that you receive our products quickly and safely. Below are the details of our shipping policy:

Shipping Costs:

• We offer free shipping on all orders within Puerto Rico.
• For international orders, an additional cost will apply, calculated at checkout.

Processing Time:

• Orders are processed and shipped within 2-3 business days after payment confirmation.

Shipping Times:

• Standard Shipping (Free): 5-7 business days within Puerto Rico.
• Express Shipping: 2-3 business days with an additional charge.
• International Shipping: 10-15 business days.

Tracking Number:

• Once your order is shipped, you will receive an email with the tracking number to monitor your shipment in real time.

Secure Delivery:

• We ensure all orders are securely packed to prevent any damage during transit.

Shipping Address:

• Please verify that the shipping address provided is correct. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Damaged Packages:

• If a package is lost or arrives damaged, please contact us immediately at [contact email] so we can help resolve the issue.

International Shipping Policy:

• International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please be aware of your country’s customs policies before placing an order.

For any additional questions or concerns about shipping, feel free to contact us at [contact email]. We’re here to help and ensure you receive your stickers as soon as possible!